Course Information
Customer Service Management at WATA
1 day
Outstanding customer service encourages customer loyalty and helps increase business. This course offers the tools and techniques to help you create and maintain mutually beneficial relationships with your customers.
What does the course cover?- What does great customer service look like?
- Who is the customer?
- Exceeding customer expectations
- Presenting a positive first impression
- What you say and how you say it
- The role of body language, voice, tone and words
- Telephone techniques
- Establishing rapport and defusing anger
- Dealing effectively with difficult customers
- Turning complaints into opportunities
- Responding assertively to unreasonable requests
- Internal and external customers
- Demonstrating a positive, confident and professional approach
| Course Dates | |
| 2010: | |
| 26 May; 9 Nov |
| Course Fees |
| £225 + VAT per delegate plus ILM fees if required. Fee includes all tuition, course materials, refreshments and lunch. |
