Course Information
Managing Conflict and Communication at Work at WATA
1 day
Good working relationships and effective communication energise a working environment. Learn strategies to manage team conflict, as well as tips for essential communication skills.
What does the course cover?- What is communication?
- Identifying and overcoming barriers to communication
- Selecting the most appropriate method of communication
for an organisation and individuals - Dynamics within relationships
- 5 different communication styles and the effects of each
- Causes of conflict at work
- Stages in the development of conflict
- Effects of conflict on team and individual
- Strategies for managing conflict
- Effective feedback
| Course Dates | |
| 2010: | |
| 23 Mar |
| Course Fees |
| £225 + VAT per delegate plus ILM fees if required. Fee includes all tuition, course materials, refreshments and lunch. |
