Lead, motivate and communicate fully with others! Broaden your leadership skills during this highly practical two-day course.

What does the course cover?

• Develop a flexible leadership style
• Leadership and management – similarities and differences
• 10 Steps to handling conflict
• Methods of communication within an organisation and how to select the appropriate one
• Barriers to communication and how to overcome them
• Listening techniques to build understanding and rapport
• Become aware of the different ways we and others communicate
• 7 ways of motivating individuals and a team
• Give and receive constructive feedback
• Case studies