Good working relationships and effective communication energise a working environment. Learn strategies to manage team conflict, as well as tips for essential communication skills, as part of our Hartford Management Summer School.

What does the course cover?

• Strategies for managing conflict
• Causes of conflict at work
• Stages in the development of conflict
• Effects of conflict on team and individual
• Dynamics of relationships
• Overcoming barriers to communication
• Methods of communication
• 5 different approaches to relationships and the effect of each
• Effective feedback