This course is all about people!  Our Managing People and Performance course gives you the skills and techniques to ensure your team achieve your business goals. Getting the best out of a team involves coaching your team to achieve the best results. It involves setting clear tasks and objectives and holding people to account. And it also involves having tricky conversations with staff when expectations are not met. This course shows you what you need to do to manage people and performance effectively and confidently.

This course is one of our Management Development Courses and can be taken on its own or alongside the other courses in this programme:


All of these courses can be also used to gain the Level 3 Award in Leadership & Management, accredited by the Institute of Leadership & Management (ILM).

Click on the Full Course Description below for more information

Full Course description

The course equips delegates to:


  • Set clear expectations for performance
  • Identify a range of ‘poor attitudes’ and manage them effectively
  • Give effective feedback, using a selection of models
  • Use the performance management and disciplinary processes
  • Prepare for a tricky performance-related conversation at work
  • Manage performance-related conversations with more confidence
  • Coach and mentor your team to enhance their performance using a range of coaching techniques
  • Use your company’s appraisal process
  • Carry out effective, confidence-boosting appraisals
  • Increase emotional intelligence including self-awareness



Different types of performance-related conversations 

  • What makes some conversations challenging?
  • Identifying the different types of tricky conversations and how to manage each type
  • Setting expectations for performance
  • Dealing with difficult attitudes from staff
  • The importance of using evidence-based feedback
  • The difference between challenging conversations with employees and colleaguesCommunication skills during performance-related conversations
  • The role of words, tone and body language during challenging conversations
  • Responding to what’s not being said
  • Identify your own trigger points and how to manage these
  • Gaining the other person’s attention / buy-inHandling challenging emotions during tricky conversations
  • Five communication styles and which ones are used in different situations
  • Emotional intelligence –being aware of how you react under pressure and being able to modify your behaviour accordinglyPreparing for your own challenging or performance-related conversation
  • Questions to consider before you have a challenging conversation
  • Anticipating the other person’s responses and how you’ll respond
  • How to achieve a successful outcome
  • Handling tricky conversations on the phone


Introduction to coaching

  • What is the purpose of workplace coaching?
  • The difference between doing, telling and coaching
  • Behaviours and characteristics of a coach
  • Competencies of a workplace coach 
  • Effective appraisals
  • Appraisals as part of the Performance Development cycle
  • Setting objectives that stretch the individual and achieve team goals
  • Assess team members objectively, not subjectively
  • Ensure appraisals are effective and motivating
Course Duration
2 Days
Course Fees

Full Course Fee per delegate £395 + VAT

Purchase Course Units
Secure your place

To secure a date and purchase this course or unit, please select a date by clicking on a highlighted date block below. Then click the "Make Purchase" button that will appear once a date is selected.

Course Dates

21 - 22 Jun
26 - 27 Sep
Enquire about a place on this course
If you have a question, enquiry, or require any further information on this course get in touch with us on 01480 435544