Duration: 12-15 months

The Intermediate Customer Service Apprenticeship is designed to meet the skills needs of employers by attracting new talent into a career in Customer Service and help to up skill the workforce. Customer Service Skills are transferable across sectors and can be applied to many job roles. The Apprenticeship is aimed at individuals whose job role is dedicated to Customer Service as an occupation.

Core subjects covered

• NVQ Level 2 Certificate in Customer Service

• Level 2 Certificate in Customer Service