Managing performance is all about working with staff so they contribute to the goals of the team and the business. It involves setting specific targets and tasks and holding people accountable. It is often one of the issues that managers find hardest to deal with and can be the most exhausting.
Many of us would prefer to avoid the potential confrontation that can arise when we talk with people about issues of performance, attitude, behaviour, capability, conduct etc. The ‘head in the sand’ approach is very popular! We hope the problem will go away. In reality, it tends to get worse and then takes longer to resolve. The business suffers. Team morale is often affected too as others in the team get frustrated because one person is ‘allowed to get away with it’ while they are busy working hard.
Setting clear expectations of the standards required for performance and behaviour is essential. There are effective ways of doing this so that people are held accountable. This gives you and the staff member specific, measurable goals and timescales for tasks to be achieved. It avoids ambiguity and makes the process more transparent. It can also help identify potential reasons for underperformance, what training / support etc may be needed and sets timescales for improvement. This helps everyone in the long run and moves the process forward.
Dealing with negative attitudes and poor behaviour are also issues many managers are unsure how to handle. We can show you how to do this too.
As managers we may not find this subject easy, but by learning the tools to manage performance we can develop confidence to do so effectively. Our Managing Performance module of the Management Development Programme covers the following:
• What are our main performance issues?
• What is performance management?
• Setting expectations for performance
• SMART tasks / objectives to ensure accountability
• Giving feedback
• Feedback models
• Dealing effectively with poor attitude and behaviour
• How to manage poor performance
• Using a formal disciplinary procedure
• Preparing for the tricky conversations
• Practical skills practice
• Action planning
Key Learning Outcomes
By the end of the Managing Performance training course you will be able to:
• Set tasks and objectives that are specific, measurable and time-limited, so hold people accountable
• Gather evidence on people’s performance and behaviour
• Give effective feedback, using a selection of models
• Identify a range of ‘poor attitudes’ and manage them effectively
• Use the performance management process
• Use your company’s disciplinary process
• Prepare for a tricky performance-related conversation at work
• Tackle a performance-related conversation with more confidence
A note from your Trainer
‘Many managers find this issue really difficult and draining and I understand why! A lot of us prefer to avoid the issue or feel frustrated because we haven’t found a way of moving things forward.
This course gives you a range of tools and skills to manage poor performance, conduct, attitude, behaviour etc. Step by step, we go through what you need to do to give you the confidence to tackle these tricky issues.
I’ve included a lot of practical exercises that will be based on the issues you are dealing with at work. This will help you as soon as you get back to work.
This process may not be easy but it is effective.‘
Kate Jennings has over 10 years’ experience as a management trainer and coach working with nationally recognised brands to improve performance, confidence and effectiveness.